ALL SALES ARE FINAL. We only offer refunds if the product was damaged upon arrival with a 1-day return policy. This means you have 1 day after receiving your item to request a return. *Photo proof is required for damaged goods*
Please be sure to double-check your shipping address before purchasing as we are not responsible for lost packages due to incorrect address. Once the product has been shipped out for delivery we are not responsible for lost or stolen packages, please file a claim with the shipping carrier:
USPS – https://www.usps.com/help/claims.htm
UPS – https://www.ups.com/us/en/support/file-a-claim.page
FEDEX – https://www.fedex.com/en-us/customer-support/claims.html
DHL – https://www.dhl.com/global-en/home/our-divisions/freight/customer-service/how-to-prepare-a-claim.html
To be eligible for a return, your item must be in the same condition that you received it (as shown in the photo) and unused.
To start a return, you can contact us at firstname.lastname@example.org Please note that returns will need to be sent to the following address: 8877 Frankway Drive, 5550, Houston, TX 77096
If your return is accepted, please use the return shipping label located inside your package and send it to the address listed above. In the event that you have misplaced this label we will provide you a printable return label. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Exchanges Please ensure that you are purchasing the goods of your choice as there will be no exchanges due to incorrect purchase.
Please inspect your order upon reception and contact us immediately if you receive the wrong item, so that we can evaluate the issue and make it right as quickly as possible.
No Refunds will be given if order is still “In transit” to its destination.
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too.
If more than 5 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.